MyAlice and Unity Retail have announced a strategic partnership aimed at transforming ecommerce customer experiences by combining MyAlice’s AI-powered customer support capabilities with Unity Retail’s advanced order management solutions. The collaboration is set to deliver seamless order tracking, real-time issue resolution, and automated support, enabling businesses to create faster, smarter, and more personalized shopping journeys.
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With a shared vision of creating effortless and meaningful customer interactions, the partnership marks a significant milestone in ecommerce automation. “Our partnership with Unity Retail marks a new era of automation, optimizing the commerce journey from order placement to fulfillment. Together, we empower businesses to build seamless shopping journeys that foster lasting customer loyalty,” said Daniyal Baig, Co-founder of MyAlice.
Echoing the excitement, Atif Sami, Founder of Unity Retail, added, “At Unity Retail, we’re all about teaming up with the best—because why reinvent the wheel when you can supercharge it? The eCommerce world desperately needed a killer CRM, and it was the one missing piece in our quest to give sellers Amazon-level customer experiences at scale. Then we found MyAlice. These folks nailed it with a CRM that doesn’t just work—it clicks with next-gen operations like magic. Our integration with MyAlice makes backend customer service so smooth, it’s downright addictive.”
The partnership brings forward a range of smart automation features, including automated order confirmations, intelligent address validation, proactive shipping notifications, delivery rescheduling advice, and effortless feedback collection. Shoppers will now experience instant, real-time customer support across multiple platforms including WhatsApp, Facebook, Instagram, and brand websites, ensuring frictionless interactions and a highly responsive shopping experience.
By joining forces, MyAlice and Unity Retail aim to set a new standard in ecommerce customer service, helping businesses not only meet but exceed evolving consumer expectations.
